The Fairview bus line in Pointe-Claire has served West Island travelers for decades.
But on Tuesday, many transit users were still showing up, not realizing their bus stop had moved.
One commuter told Global News she was confused – she knew the REM started, but didn’t know the stopped bus picked up passengers from the old terminal.
As of Monday, the STM officially moved the terminal to REM’s Fairview-Pointe-Claire station, a few hundred meters away.
In an email, an STM spokesperson said bus routes are being rerouted to the new terminal to facilitate transfers between buses and REM.
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“Most routes will continue to serve the mall via stops along Brunswick Boulevard.”
But amid the reorganization, there are other roads that no longer exist.
“I knew they were going to reroute but I didn’t know they were going to finish the bus,” said one West Island commuter. “I can’t find my bus here – it’s nowhere – not even on the app. So it’s a mess – everyone’s walking around like zombies.”
The new terminal is a more modern system – built directly next to the REM station.
It includes covered dormitory areas, an indoor waiting area, a customer service counter and bathrooms.
But for riders used to quick access to the mall while waiting for the bus, the new terminal is a longer walk to the mall.
And while the old terminal may not be glamorous, for many West Islanders it has been part of everyday life for decades.
The STM says work to restore the site will begin soon, before its lease expires on July 31.
It is reported that the space could be converted into a parking lot for the shopping center.
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