Quick overview – click for full details
Concise summary of key points
Quick overview – click for full details
Concise summary of key points
In one line
Meta launches free AI-powered customer support tool for Indian small businesses on WhatsApp.
Key points
• AI for small businesses
Meta introduces a free AI generator tool to help small merchants and store owners manage customer service on WhatsApp Business, enabling 24/7 support without hiring additional staff.
• Multilingual support
AI-powered customer support is available in all native Indian languages, making it accessible to a wider audience and helping businesses answer queries in local languages.
• Custom automation
Business AI can be customized based on business-specific information to automate answers to FAQs and help with product questions, pricing, discounts and shipping.
• Economic impact
Small businesses are crucial to India’s economy and this tool aims to address their challenge of managing high volumes of customer inquiries with limited resources.
• Consumer preference
A Kantar (2025) study found that 91% of online adults in India chat with businesses every week, highlighting the importance of messaging platforms like WhatsApp for customer interactions.
Key statistics
91%
Percentage of Indian adults who send business messages each week
Processed with AI. Reviewed by DH Digital Team.
Business AI agent in WhatsApp Business app.
Published May 7, 2026, 3:49 p.m IS
