Dubai: Saudi Arabia’s Ministry of Tourism has introduced a new set of regulations outlining violations and penalties for hospitality establishments in Mecca and Medina during the Hajj season, in a move aimed at improving service standards for pilgrims.
The ministry said the Hajj season stretches annually from the beginning of Dhul Kadah to mid-Muharram, a period marked by increased demand for accommodation and services in the two holy cities.
Under the updated framework, penalties will escalate for repeat violations.
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Offenses committed during the Hajj season that repeat previous offenses will attract either the minimum fine, if it is higher than the previous penalty, or a double fine if it is lower. Repeated violations within the same season will result in the doubling of penalties.
Authorities said offenses committed after the season but related to previous Hajj offenses will still carry stricter penalties, with fines progressively increasing depending on the number of repeat offences.
The ministry added that repeated violations without specified non-financial penalties may lead to the closure or temporary suspension of licenses during the Hajj period, while a third violation may result in the license being revoked.
A graduated enforcement approach will be implemented, allowing fines to be increased in cases of repeated violations, provided they remain within the maximum limits set by the regulations.
Accommodation facilities are classified into five categories, ranging from five-star luxury hotels to unclassified and temporary Hajj accommodation.
Fines will vary depending on the size of the enterprise, with fines set at 25 percent for micro enterprises, 50 percent for small businesses, 75 percent for medium-sized enterprises and 100 percent for large operators.
Financial penalties for violations in Makkah and Madinah range between SR 2,000 and SR 14,000, along with non-financial measures including temporary or full closure and license cancellation in cases of repeated violations.
For Hajj temporary accommodation facilities, fines range from SR 1,000 to SR 50,000, with additional fines including temporary closure until compliance is achieved or license revocation.
